☰Contact us for support
By email
For all questions related to PPC e-Money Services PSD2 APIs, sandbox access or incidents, email us at:
When contacting support, include:
Organisation name and PSD2 license ID
Environment (sandbox or production)
Endpoint
HTTP method and timestamp
X-Request-ID used for the failing call
Error response body without sensitive PSU data
Support response
PPC EMI aims to acknowledge support requests within the same business day. Resolution times depend on complexity and whether multiple TPPs are affected.
